Property Details
Our Details
55 Eden Avenue www.greenmounthotel.com.au |
About UsOur Hotel features include an outdoor pool with a water slide. There's also the convenience of free street parking nearby. Our Facilities
Internet access
Lift / Elevator
Luggage storage
Non-smoking property
Self service laundry facilities
Street parking
Swimming Pool
Vending machines
|
Our Rooms
Useful Information
| Check-in | 03:00 PM |
|---|---|
| Check-in Instructions | Please note that a $150 credit card pre-authorisation or a $150 cash deposit is required upon check in to cover any incidental charges. |
| Check-out | 11:00 AM |
| Getting There | Greenmount Beach House is a 5 minutes walk from Tweed heads bus stop and 15 minutes drive from the Gold Coast Airport. Surfers Paradise is a 30 minute drive away. |
| Parking | Limited onsite parking available |
| Things To Do | Learn to Surf, bike hire, visit local attractions, shopping centres are all close by. |
| Business Facilities | N/A |
| Terms and Conditions | All Rates quoted are in Australian dollars and inclusive of 10% GST. Rates as quoted are per room per night based on twin share of the room using existing bedding. Additional bedding may be available on request at an additional charge. Online Rates are subject to change without notice. Official Check-In time is 3.00 pm to 9.00 pm and Check-Out time is 11.00 am. Request for early check-in and/or late checkout maybe granted depending on Room availability, our best efforts will be undertaken to accommodate you. Check out can be extended until 1 pm at a charge of $20. A full day rate will be charged for staying beyond 1 pm. The registered guest must be over 18 years of age and present a photo ID at the time of check-in. The registered guest will be held financially responsible for any loss or damage to property caused during their stay. The number of guests gathered in the hotel room overnight must not exceed the sleeping capacity of the room type. All visitors must vacate the room by 10.00 pm. A valid credit card is required to guarantee all room bookings and the card holder must be the primary registered guest. For reservations made via third party websites or agencies a valid credit card belongs to the primary registered guest must be presented on arrival. We accept payment by Visa, MasterCard. By providing credit card details you warrant that you have the authority to use the credit card and you authorise The Greenmount Beach House to charge the cost of your booking to the credit card. We may ask you for a copy of your drivers license, proof of age card or passport. This must be current with your photo, correct address and is to be provided upon request at check in. Greenmount Beach House reserves the right to reallocate particular rooms when necessary. Any modification to a reservation is subject to our availability at the time the modification is requested and may change the rate and/or require payment of cancellation fees. The Greenmount Beach House will endeavour to provide the accommodation requested but reserves the right to refuse requests for bookings or actual bookings due to insufficient information or excessive numbers of requests. Cancellation Policy: No refund can be given in the event of non-arrival, any unused services or unused nights due to flight / weather disruption. We recommend that you protect yourself with travel insurance. In addition to the general cancellation policies The Greenmount Beach House reserves the right to charge full payment of the booking in advance and any cancellation is subject to a full cancellation fee equaling to the total accommodation charge for the intended duration of the stay. Smoking inside the property is strictly prohibited. This includes guest rooms, lobby area, dining area, function rooms, toilets, and public spaces within the premises. Security Deposit / Credit Card Authorisation As part of our check in process, on arrival at the Greenmount Beach House, all reservations will require a pre-authorisation with a credit/debit card to cover incidentals during your stay. We accept MasterCard & Visa only. A pre-authorisation is a temporary hold of a specific amount of the available balance on a credit or debit card. The pre-authorisation is not a charge and no funds have been debited from your account, however your bank statement may show the pre-authorisation as a ‘Pending Transaction’. The pre-authorisation will affect your available funds and / or spending limit. For more information on this practice we suggest the cardholder contact their card issuer. When you give us a credit/debit card, the pre-authorisation guarantees us that the funds are available to pay for any charges incurred up to the value of the transaction. The amount of fund that we pre-authorise is $150 per room. Once a pre-authorisation has been made, we cannot release, remove or lower the authorised amount, until we process the final account on departure. This is a restriction placed on us by the bank and cannot be negotiated. We reserve the right to reject bookings, evict and / or remove guests who cannot provide enough bond to cover potential damage / charges. Cash bonds will NOT be refunded until a complete inspection of the vacant room by our staff has been conducted. Greenmount Beach House has strict NO PARTY POLICY to ensure we can protect the hotel from damage and maintain it to the standard expected by our guests. Our policy is also to ensure all our guests can enjoy their time with us and not be inconvenienced through noise or actions of others. The Greenmount Beach House will not accept a reservation when the intent is to have a party or function within the hotel room or on the hotel premises. The Greenmount Beach House will monitor any music, noise and complaints from other guests and one warning will be given to reduce noise/disturbance. If this warning is not followed the guest will forfeit all payments and must leave immediately. Your accommodation tariff will not be refunded. The number of guests gathered in the room overnight must not exceed the sleeping capacity of the apartment. All visitors must vacate the room by 10.00pm. |
