Property Details
Our Details
3 Hill Street www.rainbowbaybackpackers.com.au |
About UsOur Backpackers features include an outdoor pool with a water slide and an alfresco restaurant for breakfast. Free Limited secure parking is available on site. Our Facilities
Arrival / Departure Lounge
Direct beach access
Internet access
Lift / Elevator
Luggage storage
Non-smoking floors
Non-smoking property
Restaurant/s
Self service laundry facilities
Street parking
Swimming Pool
Vending machines
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Our Rooms
Useful Information
| Check-in | 3:00 PM |
|---|---|
| Check-in Instructions | Please note that a $100 credit card pre-authorisation or a $100 cash deposit is required upon check in to cover any incidental charges. |
| Check-out | 11:00 AM |
| Getting There | Rainbow Bay Backpackers is a 5 minutes walk from Tweed heads bus stop and 15 minutes drive from the Gold Coast Airport. Surfers Paradise is a 30 minute drive away. |
| Parking | Limited space car park |
| Things To Do | Learn to Surf, bike hire, visit local attractions, shopping centres are all close by. |
| Terms and Conditions | All Rates quoted are in Australian dollars and inclusive of 10% GST. Rates as quoted are per bed per night based of the room using existing bedding. Online Rates are subject to change without notice. Official Check-In time is 3.00pm onward and Check-Out time is 11.00am. Request for early check-in maybe granted depending on Room availability, our best efforts will be undertaken to accommodate you. GUEST MUST CHECK IN BY 10:30PM AS REPECTION IS CLOSED BY 10:30PM WITH NO AFTERHOURS SERVICE. A full day rate will be charged for staying beyond 11.00pm. The registered guest must be over 18 years of age and present a photo ID at the time of check-in. The registered guest will be held financially responsible for any loss or damage to property caused during their stay. The number of guests gathered in the hotel room overnight must not exceed the sleeping capacity of the room type. All visitors must vacate the room by 9pm. A valid credit card is required to guarantee all room bookings and the card holder must be the primary registered guest. For reservations made via third party websites or agencies a valid credit card belongs to the primary registered guest must be presented on arrival. We accept payment by Visa, MasterCard, American Express, Diners or direct deposit. By providing credit card details you warrant that you have the authority to use the credit card and you authorise The Greenmount Hotel to charge the cost of your booking to the credit card at the time of booking. We will ask you for a copy of your drivers license, proof of age card or passport. This must be current with your correct address and is to be provided upon request at check in. Rainbow Bay Backpackers reserves the right to reallocate particular rooms when necessary. You must book a room suitable for your Gender or a Mixed room. You will not be allowed to check-in to a room on incorrect Gender. Any modification to a reservation is subject to the hotel’s availability at the time the modification is requested and may change the rate and/or require payment of cancellation fees. The Rainbow Bay Backpackers will endeavour to provide the accommodation requested but reserves the right to refuse requests for bookings or actual bookings due to insufficient information or excessive numbers of requests. Cancellation Policy: No refund can be given in the event of non-arrival, any unused services or unused nights due to flight / weather disruption. We recommend that you protect yourself with travel insurance. In addition to the general cancellation policies The Greenmount Hotel reserves the right to charge full payment of the booking in advance and any cancellation is subject to a full cancellation fee equaling to the total accommodation charge for the intended duration of the stay. Smoking inside the hotel is strictly prohibited. This includes guest rooms, lobby area, dining area, function rooms, toilets, and public spaces within the premises. Security Deposit / Credit Card Authorisation As part of our check in process, on arrival at the hostel, all reservations will require a pre-authorisation with a credit/debit card to cover incidentals during your stay. We accept American Express, Diners, MasterCard & Visa. Without the above mentioned credit card (pre-auth) bond, we can accept a cash security deposit at time of check-in. A pre-authorisation is a temporary hold of a specific amount of the available balance on a credit or debit card. The pre-authorisation is not a charge and no funds have been debited from your account, however your bank statement may show the pre-authorisation as a ‘Pending Transaction’. The pre-authorisation will affect your available funds and / or spending limit. For more information on this practice we suggest the cardholder contact their card issuer. When you give us a credit/debit card, the pre-authorisation guarantees us that the funds are available to pay for any charges incurred up to the value of the transaction. The amount of fund with will pre-authorise is $100 per bed. Once a pre-authorisation has been made, we cannot release, remove or lower the authorised amount, until we process the final account on departure. This is a restriction placed on us by the bank and cannot be negotiated. We reserve the right to reject bookings, evict and / or remove guests who cannot provide enough bond to cover potential damage / charges. The key deposit will NOT be refunded until the keys and bed linen of the vacant room has been returned to our front desk staff. The amount of funds for a key deposit is $25 per bed will be required on check in. The Rainbow Bay Backpackers has strict NO PARTY POLICY to ensure we can protect the hostel from damage and maintain it to the standard expected by our guests. Our policy is also to ensure all our guests can enjoy their time with us and not be inconvenienced through noise or actions of others. The Rainbow Bay Backpackers will not accept a reservation when the intent is to have a party or function within the hotel room or on the hotel premises. The hostel will monitor any music, noise and complaints from other guests and one warning will be given to reduce noise/disturbance. If this warning is not followed the guest will forfeit all payments and must leave immediately. Your accommodation tariff will not be refunded. The number of guests gathered in the room overnight must not exceed the sleeping capacity of the apartment. All visitors must vacate the room by 9.00pm. |
