Property Details
About UsLocated in the up and coming William Street Precinct, CocoBrew Rockhampton is just a short walk to the heart of the Rockhampton CBD. Our Facilities
Bar / Lounge
Business centre
Cable TV
Cafe
Conference / Meeting facilities
Dry cleaning/laundry service
Environmentally Friendly
Ice machine
Interconnecting rooms
Internet access
Luggage storage
Non-smoking floors
Non-smoking property
On-site parking
On-site undercover parking
Parking for boats and trailers
Restaurant/s
Room service - limited service
Self service laundry facilities
Street parking
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Our Rooms
Useful Information
| Check-in | 2PM |
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| Check-out | 10AM |
| Getting There | CocoBrew Rockhampton is a short 9 minute commute from the Rockhampton Airport. If travelling north via the Bruce Highway turn right on to William Street, if travelling south turn left on to William Street. We are located on the left hand side, 2 blocks down. |
| Parking | On site or off site |
| Things To Do | There is plenty to do in Rockhampton but we suggest going to our local information centre. Located a short walk down William Street towards the Fitzroy River, you will find the Customs House which is located along the historical Quay Street Promenade, this is your one stop spot for information on the Rockhampton & Capricorn Coast area. |
| Business Facilities | Our onsite corporate venues; The Boardroom and The Conference Room are an ideal venue to host your next corporate gathering. |
| Terms and Conditions | 1. IMPORTANT Please read these terms and conditions carefully 1.1 All bookings made via Participating Websites or with CocoBrew Rockhampton directly are made subject to these terms and conditions and the person making the booking will be deemed to have accepted these Terms and Conditions on behalf of all persons who will be staying at CocoBrew Rockhampton under the booking once any payment is made in relation to the booking. 1.2 If booking via your Travel Agent the terms and conditions provided by your Travel Agent will apply to your booking and you should ask your Travel Agent for a copy of these terms and conditions. 1.3 Any prices, fees, deposit amounts or charges which are specified or referred to in these terms and conditions are in the same currency as the booking to which they relate. 2. PHOTO IDENTIFICATION 2.1 When you check-in you may be asked to provide photographic identification. 2.2 If you are unable to provide such identification your booking may be cancelled and you may be liable to pay CocoBrew Rockhampton an amount equal to the full booking amount plus any other costs incurred by CocoBrew Rockhampton in connection with the booking. Accordingly, any prepayment you have made in relation to the booking will be forfeited to CocoBrew Rockhampton under this term. 3. PAYMENT 3.1 Payments may be made by Visa, Mastercard, Diners or American Express, 4. RATES & CHARGES 4.1 Quoted rates are inclusive of all compulsory government or regulatory charges and taxes (for example GST) where applicable. 4.2 Some rates which are quoted are valid only for a minimum number of nights and if the number of nights included in your booking changes the rate may also change. 4.3 For information on rates for Children, Infants and extra persons, please refer to section 14. 5. REFUNDS 5.1 Any amount paid by you to CocoBrew Rockhampton for your booking (including deposits) shall be dealt with as stated in these Terms and Conditions. 6. CANCELLATIONS 6.1 If you cancel your booking the following charges will apply in relation to each booking 6.1.1 Up to 10 days prior to your scheduled check-in time: No cancelation fee will be applied and any deposit you have paid for your booking will be returned. 6.1.2 Within 10 days but up to 48 hours of your scheduled check-in time: a $50 cancellation fee will be deducted from any monies which you have already paid. 6.1.3 Within 48 hours of your scheduled check-in time: a 100% cancellation fee will apply and you will be required to pay CocoBrew Rockhampton the full amount of your booking less any amount which you have already paid. 6.2 For Non-refundable Bookings, if you cancel your booking at any time after it is made no refund of the funds paid for your booking will be made. 6.3 Any surcharge applied to credit cards at the time payment for the booking is made will not be refunded. 7. NO SHOWS 7.1 If you do not show up for your booking or terminate your booking early after you have checked in you will be charged a 100% cancellation fee and will be required to pay CocoBrew Rockhampton the full amount of your booking less any amount which you have already paid. 8. BOOKING CREDIT 8.1 If you have been issued with Booking Credit to be applied to future accommodation with CocoBrew Rockhampton such credit will remain valid for twelve months from the day the booking is cancelled. 8.2 Booking Credit may only be used to pay for the accommodation portion of your booking and may not be used for non-accommodation items such as restaurants, car parking, transfers, laundry, telephone, spa services, tours or taxes not included in accommodation rates. 8.3 Any stay to be fully or partly paid for using Booking Credit must be booked and paid for in full prior to the expiry of the 12 month validity period. 8.4 Any Booking Credit not redeemed at the expiry of the 12 month validity date will be forfeited in its entirety to CocoBrew Rockhampton 8.5 Administration fees may apply to bookings made using Booking Credit 9. CHECK IN 9.1 Standard check-in time is 2:00pm 10. CHECK OUT 10.1 Standard check-out time is 10:00am 11. LATE CHECK OUT 11.1 If you wish to check-out later than the standard check-out time you must obtain approval from property management at least 12 hours prior to your scheduled check-out time. 11.2 Property management may approve a request for late check-out at their discretion. 12. SECURITY DEPOSITS 12.1 You must provide a credit card authorisation or imprint when you check-in. 12.2 The authorisation may be used to cover incidental items including but not limited to telephone charges, security bond or deposit for any breakages or damage incurred during your stay or cleaning charges in excess of the normal level of cleaning. 12.3 The pre-authorisation process validates your credit card, and protects both the cardholder and merchant from increasing fraud incidents. 12.4 The pre-authorised amount is set aside by the card issuer for a period of up to 14 days from the date of pre-authorisation and the pre-authorisation will affect your available funds balance or spending limit. For more information on this practice please contact your card issuer. 12.5 Once a pre-authorisation has been made, CocoBrew Rockhampton cannot release, remove or lower the authorised amount, until we process the final account on departure. This is a restriction imposed by the card issuer, and cannot be negotiated. 12.6 Where a credit card is not available a minimum $200.00 cash deposit will be required on check-in. 13. ROOM ALLOCATION 13.1 In the unlikely event that CocoBrew Rockhampton cannot provide accommodation for which you have booked, CocoBrew Rockhampton will at no additional expense relocate you into an alternative property which in the reasonable opinion of CocoBrew Rockhampton is of comparable quality and in a comparable location. 13.2 If a property of comparable quality in a comparable location is not available, CocoBrew Rockhampton, may relocate you to a property of less comparable quality or less comparable location in which case CocoBrew Rockhampton will pay you an amount which it reasonably believes represents the difference between the rate payable for the alternate property and the rate paid by you for CocoBrew Rockhampton at which you had booked 13.3 Should you wish to be relocated to an alternative property other than the property chosen by CocoBrew Rockhampton under this term, you will be required to pay any difference in price between the CocoBrew Rockhampton’s choice of property and your chosen property. 13.4 If you and CocoBrew Rockhampton cannot agree on an alternative property under this clause then you may request CocoBrew Rockhampton cancel your booking and issue you with a Booking Credit for the full amount of that booking less any amounts which you owe to CocoBrew Rockhampton. 14. CHILD POLICY 14.1 For the purposes of this clause “Child” or “Children” means a person or persons aged between 2 years and 11 years; “Infant” means a person under the age of 2 years; and “Adult” means a person aged over 18 years. All ages will be determined from the date at which accommodation commenced. 14.2 Children and Infants may not stay in any room without an Adult. 14.3 Additional charges will apply if extra beds or linen (including rollaways, sofa beds or cots) are required. These are charged at the extra person rate. Extra person rates will be charged on a Room Only basis, unless otherwise stated. $30 per person, per night 15. EXTRA PERSON POLICY 15.1 Persons aged over 12 years will be charged Extra Person rates for each person staying in a room which exceeds the maximum occupancy for the room type, or where extra beds or linen are required. 15.2 Extra person room rates will be charged on a Room Only basis, unless otherwise stated. 16. FACILITIES & SERVICES 16.1 Whilst care is taken to ensure that the description of facilities and services of CocoBrew Rockhampton is accurate, these are continually being changed, upgraded, and on occasion taken out of service and if any feature/facility is essential to you in choosing a particular property, it is your responsibility to confirm with the property prior to making your booking that the feature/facility will be available during your stay. 16.2 Accommodation facilities listed may not apply to all room types. 17. SPECIAL REQUESTS 17.1 Whilst CocoBrew Rockhampton attempts to satisfy all special requests, CocoBrew Rockhampton does not guarantee that special requests can be accommodated. |
