Clifftop Accommodation - Smiths Beach

Check-in Date	Check-out Date
Adults Children Rooms
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Property Details

Our Details

1 Marlin st
Smiths Beach Victoria 3922

info@clifftop.com.au
www.clifftop.com.au

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About Us

Set on three acres, Clifftop has eight individually appointed rooms, as well as a spacious guest lounge where you can relax in front of the double open fire places and enjoy a coffee, glass of wine or a game of pool. Featuring cathedral ceilings, floor to ceiling windows and a deck that faces the sunset, it is a wonderful place to relax. Sit on the deck in the summer and take in the sunshine, or curl up in front of the fire in the winter – no matter the season Clifftop offers the opportunity for a restful and stylish getaway. Clifftop is also fully licensed and offers a selection of beers, spirits and wines.

Our Facilities

Bar / Lounge

BBQ facilities

Cafe

Environmentally Friendly

Internet access

Non-smoking property

On-site parking

Parking for boats and trailers

Our Rooms

Useful Information

Check-in	3:30-6:30pm
Check-in Instructions	Check-in time: 15:30 (3:30pm)-18:30 Check-out time:10:30 (10:30am) Late check-out after 10:30am – May attract an additional fee and is subject to availability. Check ins outside normal Check-in times must be pre organised with Clifftop directly Minimum lengths of stay apply during special event periods, as determined by Clifftop Boutique Accommodation.
Check-out	10:30am
Getting There	Travel Route - Travel route from Melbourne: M1 Monash Freeway, M420 South Gippsland Highway, A420 Bass Highway. Main Phillip Island Tourist Road, take left turn off to Grand Prix track, first left into Dolphin Drive, Cliff Top at the end of Dolphin Drive. Melways map reference : 633, 10B
Parking
Things To Do	Take a sunset walk along the beach or enjoy some time out in the surf, head on down to the Phillip Island Grand Prix Track, or take in nature at its best at the Penguin Parade. Phillip Island also boasts koala reserves, Australia’s largest fur seal colony and wetland reserves in addition to fine dining, boutique shopping and local wineries – a host of activities to suit all tastes.
Terms and Conditions	Please read these booking terms and conditions carefully as they incorporate the basis upon which bookings are accepted by Clifftop Boutique Accommodation. Prices are quoted in Australian dollars and are on a per Suite per night basis. The rates are subject to change without notice until booking is paid in full. All prices include 10% GST. HOW TO BOOK: Reservations can be made online at www.clifftop.com.au or by calling reservation on + 61 3 5952 1033. For further information please contact the property directly. Credit card details must be provided for security at time of booking, Clifftop reserves the right to take payment in advance of stay. Photo ID will be required upon arrival to prevent credit card fraud. Children over 7 are welcome at Clifftop. ADVANCED BOOKINGS: Clifftop Boutique Accommodation will not guarantee or confirm a booking or reservation made more than 365-days (1-Year) prior to arrival. Requests and booking expression of interests can be registered; however no guarantee on availability or rate can be made. Clifftop Boutique Accommodation reserves the right to reject with reasonable notice any and all bookings made beyond 365-days. CREDIT CARD SURCHARGE: Payments by credit card will incur a transaction fee reflecting bank charges incurred by the Cliff Top Boutique Accommodation for card payments. Current fee is 1.5% of the transaction total for Visa and MasterCard. Fees are subject to change, and applicable fees will be confirmed. Payments by EFT Direct Deposit, Cheque, Cash or EFTPOS do not incur transaction fees. ARRIVAL / DEPARTURE: Check-in time: Between 15:30 (3:30pm) and 18:30 (6:30pm) Check-out time: prior to 10:30 (10:30am) Late check-out after 10:30am – Will attract an additional fee, subject to availability. Minimum lengths of stay apply during special event periods, as determined by Clifftop Boutique Accommodation. All Clifftop Boutique Accommodation suites are NON SMOKING Clifftop Boutique Accommodation’s management reserves the right to charge your credit card $500.00 for additional cleaning and deodorising in the event that smoke can be detected in your suite. Clifftop Boutique Accommodation maximum rooming configuration for all suites are as follows: Suites = 2 persons (Couples) Clifftop has additional beds available for some Suites please consult your reservation consultant at the time of booking for your requirements. Clifftop Suites are equipped with King and Queens size beds. Selected Suites have the option to convert this King bed into two King single beds - if the single bed configuration is required please advise your preference at time of booking. Children: Clifftop is an adult environment. No guests under the age of 7 are accepted. Only some of our rooms can accommodate extra people we must be notified of any extra guests at the time of booking. Guests arriving with people not included in the original booking will be charged a $120.00 surcharge. Should the room chosen not accommodate extras. You will be unable to take up your booking and your full tariff will be taken, this also applies to anyone under the age of 7. VISITORS: All visitors are required to vacate the building by 10pm. Only registered guests up to the maximum rooming configurations can stay afterwards. IDENTIFICATION: Adequate identification is required at time of check-in at Clifftop Boutique to verify your identity. A current drivers licence, passport or other form of photo identification (ID) will be asked for prior to check-in. We require all credit card usage to be accompanied by an official Government issued ID which includes a photo and is valid at the time of your arrival. This ID may be copied and stored as record that we have verified who you are and your authority to use your credit card as a combat to increasing credit card crime. We believe that this policy best protects our guests and benefits all credit card holders, far beyond a simple signature comparison. As per our privacy policy, any personal information contained on the collected identification will not be on-sold, will be securely stored and carefully disposed of at the end of its usefulness. If you do not agree with this policy, then you must arrange an alternative payment process, ensuring that any EFT money transfer is completed seven (7) working days prior to your arrival and that you have adequate cash on arrival to cover the security bond / deposit. We do not accept personal or company cheques, money orders or foreign currency on arrival. SECURITY BOND / CREDIT CARD AUTHORISATION: A credit card authorisation (pre-auth) maybe asked for at time of check in and will be used to cover incidental items such as (but not limited to): • Telephone/Internet charges. • Any breakages or damage incurred during your stay. • Any excessive cleaning charges, above the normal level of cleaning due to the Suites or Studios being left in an unacceptable state. • Any recreational charge. • Additional servicing charges. We may pre-authorise you credit card upon arrival. Please note this process validates the presented credit card, and protects both the cardholder and merchant from increasing fraud incidents. We may pre-authorise a credit card for any charges we determine that the guest may be likely to consume during their stay. This may also include an amount to cover a security bond / deposit for damages. The pre-authorised amount is set aside by the credit card company for a period of up to 10-days. The pre-authorisation will affect your available funds and / or spending limit. For more information on this practice we suggest the cardholder contact their card issuer. Once a pre-authorisation has been made, we cannot release, remove or lower the authorised amount, until we process the final account on departure. This is a restriction placed on us by the bank and cannot be negotiated. SERVICES PROVIDED: All bed linen, bathroom towelling are provided. A complimentary selection of guest bathroom amenities is also supplied. All Cliff Top Boutique Accommodation locations offer bi-weekly housekeeping service (twice within 7-days) and a daily re-fresh on all other days. A daily re-fresh is simply all beds made and fresh towels supplied. Bed linen is changed during the full service. Some discounted rates, including but not limited to our long-stay, international wholesale and student groups only offer a once weekly full service. The exact service schedule can be confirmed with reservations during your booking or with reception upon arrival. Should during your stay, you require an additional full service outside the normal cycle, this can be arranged at an extra fee. Reception is able to supply additional toiletries upon request at any time. CANCELLATIONS: Please note that we have a NO REFUND policy and the following cancellation fees apply: • more than 30 days prior to arrival - 20% of the total tariff; • 30 days or less – 50% of the total tariff; and • 7 days or less – 100% of the total tariff. • A request to amend booking dates within 60 days of your arrival will be treated as a cancellation. • Travel insurance is recommended for medical and cancellation coverage. In addition to any cancellation fee there is a minimum administrative fee of $50 if you make changes to a booking. If you are unsure that your accommodation requirements are definite, we suggest you confirm these details before making any bookings with Clifftop Boutique Accommodation. TRAVEL INSURANCE: We highly recommend all our guests to have an appropriate level of travel insurance. Travel insurance can be arranged by many travel agents. UNACCOMPAINED MINOR / S: Clifftop only accepts children over the age of 5 years old. A child / children who is / are travelling / staying without the accompaniment of an adult over the age of 18 years is considered by most airlines / hotels as an unaccompanied minor / s. Unaccompanied minor reservations are not accepted by Clifftop Boutique Accommodation. LIMIT OF LIABILITY: We do our best to ensure your booking arrangements are satisfactory, however Clifftop Boutique Accommodation does not accept any liability whatsoever for any injury damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond its control including, but not limited to, war, civil disturbance, terrorism, fire, floods, acts of God, acts of Government or of any other authorities, accident to or failure of machinery or equipment, maintenance requirements or industrial action. SPECIAL CONDITIONS: If in the event that Clifftop Boutique Accommodation cannot provide the accommodation as requested, we will find alternative accommodation in another Suite at the same property. In extreme cases we will relocate guests to a nearby hotel of similar or better standard or offer a full In the event that a guest fails to pay immediately upon demand any amount owing to Clifftop Boutique Accommodation, pursuant to the booking and accommodation (including without limitation those incidentals such as telephone, cleaning, etc. set out above) Clifftop Boutique Accommodation reserves the right to deny access to the guest and ask that they vacate the premises. If in the event that a guest has caused damage to the property or effected other guests / occupants of the property, Clifftop Boutique Accommodation reserves the right to ask that guest to leave and forfeit any monies paid and will require the guest to pay for any damage caused. If a guest / occupant behaves in an unacceptable or aggressive manner to other guests / occupants or Clifftop Boutique Accommodation staff, or is suspected of carrying out illegal acts on the premises, that guest / occupant will be asked to leave and the appropriate authorities will be notified. All monies paid will be forfeited. Clifftop Boutique Accommodation buildings are secure environments and we do everything possible to ensure security levels are maintained, and we ask that our guests do also. However, Clifftop Boutique Accommodation takes no responsibility for any personal possessions that are lost, stolen or misplaced whilst on the premises. In that regard, we recommend that our guests obtain an appropriate level of travel insurance. FORCE MAJEURE: Guests and booking agents of Clifftop Boutique Accommodation are allowed partial impossibility in an agreement (Accommodation Reservation and or Group Accommodation Agreement), where the performance of the agreement by either party is subject to acts of God, war, terrorism, government regulations, national disaster, strikes, civil disorder or curtailment of transportation facilities beyond the control of the parties making it inadvisable, illegal, or impossible to fulfil some or all of the agreement. The Agreement may be terminated without penalty for any one or more of such reasons by written notice from one party to the other.